Shipping Policies/ Exchange

•We Ship orders in 1-7 business days after the order has been placed.

•Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 3 days of shipping out.

•If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.

•We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.BY PLACING YOUR ORDER, YOU ACKNOWLEDGE THAT DOLL UP BY RUBY HAS NO CONTOL OVER USPS AND IN THE EVENT OF A DELAYED PACKAGE or LOSS PACKAGES THAT SAID DELIVER ON TRACKING NUMBER WE ARE NOT HELD RESPONSIBLE NOR WILL YOU BE REFUNDED .

•We are not responsible for exchange shipping costs when exchanging items for another size or item.

   Domestic Shipping Information

•Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.

•Shipping costs are set during checkout.

•We are not responsible for the package once tracking shows that the package has left our warehouse, if your order is not tracking after 7 Days of you Getting tracking please contact us.

•Estimated delivery time is 3-7 business days.

For more information please feel free to contact us or for information concerning returns please see our return policy.

To be eligible for a exchange your item must be unused and in the same condition that you received it. Yes we check every product before shipping it to you to make sure is in good condition. It must also be in the original packaging. Subject to size availability. Must be done within 7 days after purchase.

Additional non- exchageable items:

Items using discounted promo codes

Accessories are FINAL sale.

All items on SALE are FINAL sale.